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Swagelok COVID-19 Response

Swagelok Texas Mid-Coast About Us Swagelok COVID-19 Response

COVID-19: Our Risk Mitigation and Response

Update: March 24, 2020

As more and more states issue shelter in place orders, Swagelok Texas Mid-Coast is committed to continuing to support the critical work our customers are doing.

Swagelok Texas Mid-Coast meets the definition of "Essential Critical Infrastructure" as provided by the Department of Homeland Security, Cyber and Infrastructure Security Administration (CISA). We anticipate staying open in the event of a "Shelter in Place" order.

Swagelok manufacturing is also considered “Essential Critical Infrastructure” and our supply chain is intact.
We are open and operating at a high level. Please continue to contact us through phone, email and supplier/vendor portals and we will ship directly to you or bring to your vehicle. Operationally we are transacting business as normal.
We adopted a virtual work environment early to ensure our distribution and assembly solutions businesses are available to serve you.
Our Associates are energized by these challenging events and are eager to serve you.
Our company is healthy and financially sound.

If you have any questions, please don't hesitate to contact us.

Update: March 16, 2020

As COVID- 19 (coronavirus) rapidly evolves, the World Health Organization (WHO) has declared a global pandemic. We have been closely monitoring the outbreak daily and its possible impacts on our associates, our operations, and our communities.

Guided by our core values, and an effort to slow the spread of COVID-19, Swagelok Texas Mid-Coast has decided to take certain measures that safeguard the health and wellbeing of our associates, customers and their families. Below is a summary of immediate actions we are taking. We will continue to monitor the situation and update this page regularly with any updates.
- Will Call/ Customer Pick-up: As of now, we are offering Swagelok Curbside Pickup. We are happy to process your order over the phone, 979.297.3228 or through email stmcsales@swagelok.com and bring it to your vehicle.
- Customer Service and Office Associates: We have reduced our on-site staff to essential associates only but will be available via email, phone and virtual meetings. We will continue to process quotes, orders and ship orders directly to you.
- Onsite Visits: For the time being, we are limiting our visits to customer sites. We understand the importance of keeping projects on track and have encouraged our Technical Advisors and Engineers to conduct virtual meetings.
- Vendor Managed Inventories: We will continue to check Vendor Managed Inventory at customer sites with an understanding that this may not be possible in the future. In preparation, your Technical Advisor is happy to work with you on increasing stock levels to make sure you have what you need on hand.
*If your company is restricting onsite access, please reach out to us so a plan may be put in place ensuring accurate stocking levels.

We understand these precautions may impact the way our companies interact over the coming months, but we can’t emphasize enough that our main focus is the health of our associates and our customers. We appreciate your patience and understanding, as this is a fluid situation. If you have any questions, please don't hesitate to contact us.